Redefining the Customer Experience in COVID-19 Times
Join us as we delve into new challenges we all face regarding customer service. We'll uncover the importance of customer care, creative thinking, and new tools available to address customers' acute needs today, to forge stronger ties for tomorrow.
Foundations of Great Customer Service
In business, it is essential to understand and effectively respond to customer’s needs and concerns. This training covers everything from developing the right culture and values in your organization to the concepts of great service recovery.