Redefining the Customer Experience in COVID-19 Times
Join us for this 1 ½ hour session as we delve into the new challenges we all face regarding customer service. We'll uncover the importance of customer care, creative thinking, and new tools available to address customers' acute needs today, to forge stronger ties in the post-COVID-19 era. Expert speaker Bob Murphy will touch on todays' hottest business leader topics, including best practices for: Using key words at key times, how to be empathetic in rounding and customer conversations, handling customer pushback, and so much more! Learn how to use foundational customer service tools in this new environment we're in!
